At HERDI, we want you to be completely satisfied with your purchase. If you are not satisfied with one or more items upon receipt, you have the right to return them within 14 days for a refund. Please read our refund policy carefully to understand the process and requirements.
We strive to make the return process as simple and straightforward as possible. If you have any questions, our customer service team is here to help.
We accept returns within 14 days of receiving your order. To be eligible for a return, items must be:
Items not reported within this period are considered sold and cannot be returned.
The following items cannot be returned:
To start a return, please follow these steps:
You are responsible for return shipping costs unless the item is defective or we made an error.
Once we receive your returned item, we will inspect it and process your refund within 7-14 business days. The refund will be issued to your original payment method.
Please note:
We do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.
If you receive a damaged or defective item, please contact us immediately at info@herdistone.com with:
We will arrange for a replacement or full refund, including return shipping costs, for damaged or defective items.
If you have any questions about our refund policy, please contact us:
Email: info@herdistone.com
Phone: (+84)907 345 178
Address: Ho Chi Minh, Viet Nam
