FAQs:
Welcome to our Frequently Asked Questions page. Here you'll find answers to the most common questions about our products, shipping, returns, and more. If you can't find the answer you're looking for, please don't hesitate to contact us.
1. What is your return policy?
We offer a 14-day return policy on all unused items in their original packaging. Please contact us within 14 days of receiving your order to initiate a return.
2. How long does shipping take?
Shipping times vary between 2 to 12 business days, depending on your location. We ship your order using the transportation services of UPS, FedEx, or USPS.
You will receive an e-mail containing the tracking number, so you can always trace your parcel.
3. Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping times and costs vary depending on the destination.
4. What payment methods do you accept?
All payments on the website are made through the electronic payment system of Shopify. We accept:
- Credit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
If you prefer to pay by bank transfer, you can contact us via info@herdistone.com
5. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.